Shipping Policy

✈️ Brenda & Andrew Boutique | Shipping and Delivery Information

We ensure that your order from Brenda & Andrew Boutique is handled with speed and care by our trusted logistics partners. Please review the delivery terms below.

1. Order Processing & Timelines

Order Preparation (Processing Time):

  • All orders are typically processed and prepared for shipment within 1 to 3 business days, excluding weekends and official holidays.

Estimated Shipping Times:

Once your order has shipped, you will receive a tracking link via email to monitor your parcel's progress.

Destination Country Estimated Delivery Time
United States 6 - 10 Business Days
United Kingdom 6 - 10 Business Days
Canada 6 - 10 Business Days
Australia 6 - 10 Business Days
New Zealand 6 - 10 Business Days
EU (Other Countries) 6 - 10 Business Days

Actual shipping times and costs are dependent on your location and the selected courier service.

2. International Delivery & Tracking (Service & Customs)

We ship to the regions mentioned above, ensuring secure transit.

  • Customs and Local Procedures: Delivery timelines and any potential import duties/taxes are subject to the regulations of local postal services and customs procedures.

  • Potential Delays: While we strive for swift delivery, minor delays may occasionally occur due to customs clearance processes.

  • Inquiries: For all questions regarding international delivery, please contact us at: support@brenda-andrew.com

3. Order Modifications & Cancellations (Changes & Cancellation)

Order Modification:

  • You may request changes (such as address, size, or quantity) within 12 hours of placing the order.

  • After 12 hours, the order is likely integrated into the processing or shipping stage, making modifications unfeasible.

Cancellation:

  • Cancellation is possible within 12 hours of purchase.

  • After this timeframe, the order cannot be cancelled. Please contact us immediately if you wish to cancel.

4. Post-Shipment Issues (Delivery Issues)

Missing or Damaged Parcel:

If your shipment arrives damaged or incomplete, you must notify us within 7 days of delivery to file a claim. Please send us the following documentation:

  • Your Order Number.

  • Clear photos of the outer packaging (if damaged).

  • A photo of the packing slip (for missing items).

  • A brief description of the issue.

Claims submitted after the 7-day period are not eligible for compensation.

Note on Outer Packaging: If only the exterior packaging has sustained damage during transit, but the product itself is undamaged and functional, the item will not be eligible for replacement or refund.

Tracking Shows "Delivered" but Not Received:

  1. First, directly contact the shipping carrier to initiate an investigation.

  2. Once you receive official confirmation from the carrier regarding the missing package, forward this to support@brenda-andrew.com for review.

Notifications for packages marked as 'delivered' but not received must be submitted to us within 7 days of the marked delivery date.