Privacy Policy


Privacy Policy – Brenda & Andrew Boutique

At Brenda & Andrew Boutique, we value the trust you place in us and take your privacy seriously. This Privacy Policy outlines what personal data we collect, why we collect it, and how we use it to enhance your experience with us. Our commitment is to offer transparency, security, and control over how your information is handled.

This policy applies to the services provided by https://www.brenda-andrew.com. By using our website, you agree to the terms outlined below.

We are committed to protecting the privacy of all users and handling your data with care and confidentiality, in accordance with Canadian privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA).

🔐 Information We Collect

When you interact with Brenda & Andrew Boutique, we may collect the following types of information:

Personal Identification:

  • Name

  • Shipping & billing address

  • Email address

  • Phone number

Collected when you:

  • Create an account

  • Place an order

  • Contact customer support

Payment Information:

  • Secure payment details (e.g., billing address, payment method)

  • Processed using encrypted, PCI-compliant technology

Order Details:

  • Items purchased, prices, shipping details, and tracking information

Device & Browsing Info:

  • IP address

  • Browser and device type

  • Session activity (via cookies and analytics)

Cookies & Tracking:
For personalization and site performance improvement
See “Cookies” section below for more detail

📤 How We Use Your Information

We use your data to:

  • Fulfill Orders: Processing, shipping, and customer support

  • Account Management: Order tracking, updates, and returns

  • Personalized Experience: Tailored content and recommendations

  • Analytics & Optimization: Improve website performance and navigation

  • Marketing (Opt-in Only): Send promotional emails or SMS (you can unsubscribe anytime)

🔁 Data Sharing

We do not sell your personal data.

However, we may share data with:

  • Service Providers (e.g., payment gateways, shipping partners, customer review platforms)

  • Legal Authorities if required by law

  • Business Transfers (e.g., in the case of a sale or merger)

All service providers are contractually obligated to keep your data secure and confidential.

📆 Data Retention

Your personal information is retained only as long as necessary for the purposes stated above or as required by Canadian law. When no longer needed, your data is securely deleted or anonymized.

📥 How We Collect Data

We collect data through:

  • Account forms (registration, checkout, customer inquiries)

  • Newsletter sign-ups

  • Order submissions

  • Chat or email interactions

  • Cookies and third-party analytics tools

  • Social media integrations (if you interact with us via Instagram, Facebook, etc.)

🍪 Cookies

We use cookies to:

  • Understand how users navigate our website

  • Track usage patterns and generate reports

  • Enhance performance and user experience

Cookies are small text files stored on your device. You can manage or disable them through your browser settings. Note: some features may not function properly if cookies are disabled.

🤝 Third-Party Services

We only share data with third parties when necessary to operate our store and fulfill orders (e.g., Shopify, Stripe, Canada Post, Google Analytics, Klaviyo, or Loox for product reviews).

All third parties are vetted for compliance with privacy standards and must sign confidentiality agreements.

🔔 Marketing & Communications

  • Email Marketing: Sent only if you opt in. Every message includes an unsubscribe link.

  • SMS Alerts: If you opt in to SMS, you consent to receive marketing messages to your mobile number. Message frequency may vary.

    • Reply STOP to unsubscribe or HELP for support.

    • Standard message and data rates may apply.

    • Consent is not required to make a purchase.

⚙️ Your Choices

You have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw marketing consent

  • Disable cookies in your browser

To make a request, contact us using the details below.

🔄 Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our business, technology, or legal requirements. The most current version will always be available on our website. We recommend reviewing it from time to time.

📬 Questions & Contact

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

Brenda & Andrew Boutique
📧 support@brenda-andrew.com
🌐 www.brenda-andrew.com