Return Policy
Returns and Complaints Policy – Brenda & Andrew Boutique
Your complete satisfaction is our highest priority. Below you will find our detailed guidelines for returning items and resolving any issues you may encounter.
1. Returns: The Procedure (30-Day Policy)
You have a period of 30 calendar days from the date of delivery to return eligible items. The item must be in its original, unused, and undamaged condition.
1.1 Initiating a Return
Before sending any product back, it is mandatory to register the return with our Customer Service Team. Please send an email to:
✉️ support@brenda-andrew.com
Always include the following information:
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Your Full Name
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The Order Number
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The Name of the Item you wish to return
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The Reason for the Return (e.g., wrong size, unwanted item).
1.2 Processing and Refund
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Once your return is approved, our team will send you the final instructions.
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Always include the tracking number of your return shipment in the communication with our customer service.
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Upon receipt and thorough inspection of the returned item at our warehouse, the purchase price (excluding original shipping costs) will be refunded within a reasonable timeframe.
2. Official Return Address
All returns must be sent to our designated supplier address in China. Please ensure all details below are clearly marked on the parcel to prevent customs delays:
| Detail | Information |
| Company Name | Yiwu Cujia Trade Co., Ltd |
| Attn | Isabella |
| Contact Number | +8617757903756 |
| Address | 2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang |
| Post Code | 321000 |
3. Complaints and Faults
If you have received a faulty, damaged, or incorrect item, please contact our Customer Service immediately via support@brenda-andrew.com.
3.1 Procedure for Issues
A. I Received a Faulty or Damaged Item:
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Your complete Order Number.
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The specific item that is damaged.
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A clear description of the nature of the fault.
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Clear photographic evidence of the damage or defect.
B. Shipment Damaged During Delivery:
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Immediately take a photo of the damaged packaging before opening it.
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Send this photo to our customer service within 7 days of delivery.
C. I Received the Wrong Item:
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Your Order Number.
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The name of the item you should have received.
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The name of the item you actually received.
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A photo of the received item.
⚠️ Important Note: We can only guarantee a refund, credit note, or replacement article after receiving written confirmation and instructions from our support team.
4. Exchanges
Direct exchanges are currently not possible.
If you wish to exchange an item (e.g., for a different size or color), please take the following steps:
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Place a completely new order for the desired item.
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Follow the return procedure (Section 1) to send back the unwanted item for a full refund of the purchase price.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return:
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Costs Covered by Brenda & Andrew Boutique: If the return is due to an error on our part (faulty, damaged, or wrongly delivered product).
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Costs Covered by the Customer: In cases of incorrectly chosen size, change of mind, or an unwanted item. Costs vary depending on the courier you choose.
Contact Information
Brenda & Andrew Boutique
✉️ Customer Service Email: support@brenda-andrew.com
Company Name: Producten Koning
Address: Veilingstraat 7, 7545 LZ Enschede, Netherlands
Trade Register Number (KVK): 84706368
Phone Number: +31 6 83807374