FAQ

❓ Frequently Asked Questions (FAQ) – Brenda & Andrew Boutique

Below you will find the answers to the most common questions regarding shipping, returns, payments, and more.

🚚 Shipping & Delivery

Question Answer
How long does delivery take? We aim to process orders within 24 hours. Delivery typically takes between 7 and 14 days after shipment. You will receive a shipping confirmation with tracking details once your order is on its way.
Can I change my shipping address? Address changes are possible, but must be communicated within 24 hours of placing your order. After this time, we can no longer make changes.
How do I track my order? You can track your order via our tracking page. Enter your order number along with your email address/phone number, or simply use your tracking number. Carrier updates appear at the bottom of the page. It is normal for the status bar to remain on "Info received" for an extended period.
Do you offer free shipping? Yes, we offer free premium shipping on all orders, with no minimum spend required.
Do you ship internationally? At the moment, we only ship within the United States.
What if I'm not home when my package arrives? Your local carrier will likely leave a notice with instructions for redelivery or pickup at a nearby collection point.
What happens if my package is lost? Please contact us as soon as possible. We usually provide a free replacement item, unless the loss was caused by an error in the shipping details you provided.

↩️ Returns & Exchanges

Question Answer
What is your return policy? You can return your order within 30 days of receipt. Note: Sale items cannot be returned for a refund. Instead, we offer a replacement item at our expense, with the customer covering the shipping cost for the replacement. Please check our Refund Policy for more details.
How do I start a return? Contact our customer service team at support@brenda-andrew.com. Provide your order number and the item(s) you wish to return. We will guide you through the process.
How long does a refund take? Refunds are processed within 5 to 10 business days after we receive and inspect your return.
Can I exchange an item for a different size? Yes, exchanges for a different size are possible, provided the requested size is in stock.

📏 Sizing & Product Information

Question Answer
How do I choose the right size? Please consult the size chart listed with each product. Our clothes fit true to the measurements in this chart, allowing you to order with confidence.
My size is between two sizes. In this case, we recommend selecting the larger size for a more comfortable fit.
How should I care for my clothing? You will find a care label inside each garment with instructions on how best to maintain its quality and fit.

💳 Payments

Question Answer
Which payment methods do you accept? We accept all major credit cards, Google Pay, Apple Pay, and Shop Pay.
Is my payment information safe? Yes, absolutely. Our checkout utilizes secure encryption technology to protect your personal and payment details.
Do you accept Cash on Delivery (COD)? No, we only accept online payments at checkout.

❌ Order Changes & Cancellations

Question Answer
Can I cancel my order? Cancellation is not possible once the order has been placed. If you no longer want the items, the package will need to be returned after delivery.
Can I modify my order? Modifications are possible, but must be communicated within 24 hours of placing the order. No changes can be made after this time.

❓ Other Questions

Question Answer
I received the wrong item, what now? Please notify us as soon as possible at support@brenda-andrew.com so we can arrange a replacement for you.
Do you offer gift cards? We do not offer gift cards at this time.
Can I pre-order out-of-stock items? No, we do not offer pre-orders. You can sign up for a restock notification on the product page.
Will my package arrive in one box? Not always. If you ordered multiple items, they may arrive in separate packages.
Why doesn't my tracking update daily? Tracking information is only updated when your package moves to a new location or is scanned by the carrier.
Do you include invoices or prices in the package? No, prices are not shown inside the package, making it gift-friendly.
Can I choose a specific delivery date? No, we cannot guarantee specific delivery dates.
Will I receive an email confirmation? Yes, a confirmation will be sent to your email inbox once your order is placed. If you don't see it, please check your spam or junk folder. If it's still missing, contact support@brenda-andrew.com.